Frequently Asked Questions

Pedal through your curiosities with our comprehensive FAQ section. We've gathered the most common questions about Mebiwae's bicycle rental service to help you cruise into your adventure with confidence.

Renting with Mebiwae is as smooth as gliding downhill! Simply select your preferred bicycle model on our website or app, choose your rental duration, pick a convenient collection point, and complete the payment. Upon arrival, show your booking confirmation, undergo a quick safety briefing, and pedal away into your adventure. Return the bicycle to any Mebiwae station when finished, and our team will handle the rest!
Our two-wheeled gallery features a diverse fleet to match every rider's soul! We offer city cruisers for urban explorers, mountain bikes for trail warriors, premium road bikes for speed enthusiasts, electric bikes for those who appreciate a power boost, family tandems for shared journeys, and specialized children's bicycles with appropriate sizing. Each bicycle in our collection is meticulously maintained and regularly serviced to ensure your ride is nothing short of extraordinary.
Your safety is our paramount symphony! Every rental includes a certified helmet that meets international safety standards. We also provide reflective vests, front and rear lights for twilight explorations, and a robust lock to secure your bicycle during stops. Optional additions include knee and elbow pads, especially recommended for mountain biking adventures. All equipment is sanitized between uses, ensuring both safety and hygiene for your peace of mind.
Life's journey comes with unexpected bumps! Minor wear and tear are covered as part of your rental agreement. For more significant damages, we assess each case individually during the return inspection. We offer optional damage protection plans starting at just $5, which can substantially reduce or eliminate your liability. Always report any incidents immediately through our 24/7 support line, and we'll guide you through the process like seasoned companions on your cycling journey.
When the freedom of wheels becomes addictive! Absolutely – extending your cycling romance is easy through our app or by calling our customer service. Extensions are subject to availability and best secured at least 3 hours before your scheduled return time. For extensions less than 24 hours, we charge the prorated daily rate; for longer extensions, you'll qualify for our extended rental discounts, making your continued journey even more economical. The world is vast and meant to be explored at your own rhythm!
We're not just bicycle providers – we're dream weavers! Mebiwae offers a curated collection of guided tours led by local cycling enthusiasts who share the city's secrets and hidden gems. Our app also features free self-guided routes categorized by themes: cultural heritage, natural landscapes, gastronomic discoveries, and family-friendly adventures. Each route comes with audio commentary, points of interest, and recommended stops. Whether you prefer the camaraderie of a guided group or the freedom of solo exploration, we've crafted experiences that transform simple rides into unforgettable journeys.
We understand that plans, like weather, can change unexpectedly! Cancellations made 48 hours or more before your scheduled rental receive a 100% refund. Cancellations between 24-48 hours receive a 75% refund or a 100% credit toward a future booking. Cancellations under 24 hours receive a 50% credit toward future bookings. In case of severe weather conditions that make cycling unsafe, we offer full rescheduling flexibility or complete refunds, because we believe your safety should never be compromised by financial considerations.
Your identity is the key that unlocks your adventure! Yes, we require a valid government-issued photo ID (passport, driver's license, or national ID card) when collecting your bicycle. For premium models or extended rentals, we may also request a credit card for security pre-authorization. First-time renters will need to complete a brief registration form, though returning Mebiwae riders enjoy expedited processing through our recognition system. These measures ensure both security for our fleet and a personalized experience for our valued riders.
Our bicycles accommodate a diverse human tapestry! Standard adult bicycles are suitable for riders between 5'0" (152cm) and 6'4" (193cm) and support weights up to 265 lbs (120kg). For riders beyond these ranges, we offer specialized options: our XL frames for taller individuals and reinforced models for riders up to 330 lbs (150kg). Children's bicycles are available in multiple sizes for ages 4-12. During booking, indicate your height and weight, and our system will recommend the perfect match for your dimensions, ensuring both comfort and safety throughout your journey.
We bring the adventure directly to your doorstep! Yes, Mebiwae offers convenient delivery services to hotels, vacation rentals, and specific locations within our service areas. Delivery is complimentary for rentals over $50 or available for a nominal fee of $15-30 depending on distance for smaller rentals. Schedule your delivery at least 3 hours in advance (24 hours recommended during peak season), and our team will arrive within your specified 30-minute window, complete with all equipment and a personalized fitting session to ensure your bicycle becomes an extension of yourself.
Mebiwae Bike Rental Journey

Our Cycling Symphony

Where wheels meet wanderlust and city streets become your canvas.

Mebiwae began as a whisper among cycling enthusiasts, a dream pedaled into reality by passionate adventurers who believed that experiencing a city from the seat of a bicycle changes everything. Born from countless conversations over coffee about the freedom that comes with two wheels, our founders set out to create not just a rental service, but a portal to urban discovery.

What started as a humble fleet in a garage has blossomed into the vibrant mosaic of cycles you see today. Each bike in our collection has been hand-selected to offer the perfect ride for every journey—whether you're dancing through narrow alleyways, conquering rolling hills, or cruising along waterfront pathways as the sun kisses the horizon.

Our Cycling Philosophy

At Mebiwae, we believe that bicycles are more than transportation—they're instruments of joy, vessels of exploration, and catalysts for connection. Our mission transcends the simple act of renting bikes; we're in the business of crafting memories that linger long after the pedals stop turning.

We've witnessed firsthand how a bicycle transforms a tourist into an explorer, how it turns a mundane commute into a daily adventure. Every member of our team is a devoted cyclist with stories of their own—tales of unexpected discoveries, breathtaking vistas, and those perfect moments when time seems to stand still at the crest of a hill.

Our Guiding Values

  • Sustainable Mobility - Each pedal stroke is a vote for cleaner cities and healthier communities
  • Personalized Experience - Your journey is unique, and your bicycle should be an extension of you
  • Accessibility - Great cycling experiences should be available to everyone, regardless of skill level
  • Community Connection - We're building a tribe of explorers, one rider at a time
Mebiwae Bike Collection

Whether you're seeking the rush of wind through your hair on a downhill cruise, the peaceful meditation of a riverside path, or the vibrant pulse of city exploration, Mebiwae offers the perfect companion for your journey. Our bikes aren't just machines—they're the keys to unlocking the authentic rhythm of wherever your adventures take you.

Join us in our two-wheeled revolution. The city awaits, and the perfect bike is already calling your name.

  • First dibs on seasonal bike collections before they wheel away
  • Exclusive "Chain Gang" discounts of up to 30% off regular rentals
  • Urban cycling maps revealing the city's secret pedal-friendly paths
  • Quarterly maintenance tips to keep your ride silky smooth
  • Early registration for our legendary "Midnight Pedal" events