Privacy Policy

1. Introduction

Welcome to Mebiwae.com ("we," "our," or "us"), a bicycle rental service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilize our bicycle rental services.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. Please read this Privacy Policy carefully. If you disagree with our practices, please discontinue your use of our services immediately.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

• Identity Information: Name, date of birth, gender, photograph, and government-issued identification details.
• Contact Information: Email address, telephone number, and physical address.
• Financial Information: Payment card details, billing address, and transaction history.
• Account Information: Username, password, account preferences, and rental history.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

2.2 Usage Data

We collect information about how you use our services, including:

• Rental patterns and frequency
• Preferred bicycle types and models
• Duration of rentals
• Locations of bicycle pick-up and drop-off
• Website and mobile app interaction data
• Features and pages visited

2.3 Location Data

With your consent, we collect precise location data through GPS, Wi-Fi, or cellular networks to provide and improve our bicycle rental services, including helping you find available bicycles near your location.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Process and manage bicycle rentals
• Verify your identity and eligibility
• Process payments and manage billing
• Provide customer support
• Send service-related communications

3.2 Service Improvement

• Analyze usage patterns to enhance user experience
• Develop new features and services
• Optimize bicycle availability and distribution
• Troubleshoot technical issues

3.3 Marketing and Communication

With your consent, we may use your information to:

• Send promotional offers, newsletters, and updates
• Conduct surveys and collect feedback
• Inform you about new services or features

You can opt out of marketing communications at any time through your account settings or by using the unsubscribe link in our emails.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our contract with you (e.g., managing your bicycle rentals).
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services).
• Legal Obligation: Processing necessary to comply with legal requirements (e.g., maintaining rental records for tax purposes).
• Consent: Processing based on your specific consent (e.g., location tracking, marketing communications).

5. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party companies to perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer support. These service providers have access to your personal information only to perform these tasks on our behalf and are contractually obligated to protect your data.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure network architecture

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct inaccurate or complete incomplete data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
• Right to Object: You can object to our processing of your personal data in certain circumstances.
• Rights Related to Automated Decision-Making: You have rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us through our website. We will respond to your request within 30 days.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and mobile application and to hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Preference Cookies: Enable the website to remember your preferences.
• Analytics Cookies: Help us understand how you interact with our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Whenever we transfer your personal data internationally, we implement appropriate safeguards in accordance with applicable law to ensure your data remains protected.

11. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.